Today you can make phone calls anytime, anywhere using an Internet-connected computer, a headset, and voice over IP (VoIP). VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, a VoIP phone, or other data-driven devices.
Providing you have good data connectivity, voice and data can be carried through the same ‘pipe’, depending on the number of concurrent calls and the data traffic, and that is our job to advise.
Many people speak in acronyms as a way of proving they know more that you. At Brogan & Co, we will explain to you, often with very bad hand drawn sketches (Suzanne!) to explain why we are suggesting a particular solution.
The following are typical examples:
A VoIP solution allows you to future-proof your business without a large capital outlay.
Auto-attendant, Hunt Groups, Call recording, call barring, call waiting (no more engaged tones), voicemail to email are all standard facilities of a VoIP system, but having tried several systems over the years, we still gravitate back to the Gamma Horizon product.
Advanced Cloud-Based Call Management and Call Centre Analytics Service and works perfectly with Gamma Horizon.
Akixi is an award-winning call management and call analytics company, providing comprehensive hosted call management and call centre analytics software. We offer various services, from basic call logging to complete call centre services, to suit businesses of all sizes.
We offer access to more than 200 sets of historical and real-time call statistics, dials, alarms, charts and desktop wallboards – all compatible with the BroadSoft platform.
The Akixi service is user friendly and highly scalable, suitable for 2 to over 10,000 users, and we have become a trusted and recommended call centre analytics company across multiple sectors, from property and human rights to recruitment and leisure. Our call logging and call centre analytics software is used by over 2,500 active client sites globally.
Our advanced call centre analytics software delivers reports which offer true business insight to effectively optimise your daily operations and resources, delivering a strong and ongoing return on your investment.